Q-MTS Quality management
Q-MTS is the first tool in theme-specific quality management, under the specifications of ISO 9001 and EFQM.
Q-MTS not only serves as an assessment tool for services, but also, and especially, for information, demonstration of improvement potential and examples of implementation,
together with models of best practice.
Q-MTS is a data bank of knowledge.
Q-MTS is the implementation of quality management methods from different perspectives.
Scrutinising the guest feedback questionaires and the results of spot checks gives us something that amounts to much more than simply an inspection of the quality criteria.
The results clearly show a comparison of customer expectation and its fulfilment, and the relationship between advertised service and that received.
Q-MTS aims to support and accompany the hotelier or director in his quest to achieve the optimum decision and a common ground.
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Mountain Bike Holidays |
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Roadbike Holidays |
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MoHo - Motorrad Hotels |
